Proposal of Balanced Scorecard Perspectives for Monitoring Professional and Technological Education

Abstract

Professional and Technological Education (EPT) is an educational modality linked to the country's socioeconomic development. However, despite its importance, little is discussed regarding its evaluation and monitoring. Given the lack of specific indicators and monitoring tools, the Balanced Scorecard (BSC) emerges as a resource to monitor EPT performance from various perspectives. This study proposes using the BSC as a monitoring tool for EPT, with the main objective of suggesting BSC perspectives tailored for EPT monitoring. The methodology is descriptive and involves three distinct stages: documentary analysis, systematic literature review, and content analysis. The results indicate that the most relevant perspectives for monitoring and evaluating EPT, considering its specificities, are Infrastructure and Technology, Students, Learning and Growth, Society, Internal Processes, and Financial. These perspectives align with the dimensions and criteria required for a comprehensive analysis and evaluation of EPT. It is concluded that these perspectives can provide a holistic and balanced view of the dimensions involved in this educational modality. Future research is suggested to deepen the study of BSC use in EPT and explore other relevant perspectives for a broad and effective evaluation.