ANALYSIS AND IMPROVEMENT OF THE CLEANING PROCESS IN A SPORTS CENTER

Authors

DOI:

https://doi.org/10.5216/revufg.v25.79003

Keywords:

Cleaning services, outsourcing, process management, sports center

Abstract

The objective of the study was to systematically analyze the procedures employed by the outsourced cleaning team of a sports center in São Carlos, SP. The aim was to identify the most significant recurrent failures and, based on this understanding, develop a viable solution. The qualitative approach, through a case study and process management methodology, proved effective in analyzing and solving operational challenges. The research is characterized as an extension project to the external community, as it resulted in the implementation of a manual addressing workspace organization, prioritized task flow, and efficient communication channels, contributing to more effective operational management. The manual, in addition to positively impacting operational efficiency, can serve as a valuable reference for future research on process management and the integration of outsourced employees. Future research could explore the long-term effectiveness of the manual, adapting the model to various organizations and investigating additional strategies to optimize the integration of new outsourced employees, contributing to the continuous development of efficient managerial practices.

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Author Biographies

Gabriela Ishikawa Boniholi, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo, Brasil, gabrielaboniholi@estudante.ufscar.br

Mestranda no Programa de Pós-Graduação em Administração e Sociedade pela Universidade Federal de São Carlos (UFSCar). Graduada em Licenciatura em Educação Especial também pela UFSCar. Atual membro do Laboratório de Simulação, Ergonomia e Projeto de Situações Produtivas (SimuCAD/PSPLab) no Departamento de Engenharia de Produção da UFSCar; e bolsista no projeto de extensão intitulado “Efetividade e coesão social dos Programas e Projetos das Apaes voltados à inclusão de pessoas com deficiência no mundo do trabalho”.

Igor Douglas Rocha Niemeyer, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo, Brasil, niemeyer.igor@gmail.com

Master's student in the Graduate Program in Administration and Society at the Federal University of São Carlos (UFSCar). Administrative and Financial Manager at SESI São Carlos

Karina Garcia Padilha, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo, Brasil, padilhaka18@gmail.com

Master's student in the Graduate Program in Administration and Society at the Federal University of São Carlos (UFSCar). Graduated in Special Education teaching from the same university. She is the owner of the registered trademark ManiPura Produtos Naturais, located in the city of São Carlos-SP.

Ana Rita Tiradentes Terra Argoud, Universidade Federal de São Carlos (UFSCar), São Carlos, São Paulo, Brasil, ana.terra.argoud@gmail.com

Engineer and Master's in Production Engineering (UFSCar), PhD in Mechanical Engineering (USP). Professor at the Faculty of Technology of São Carlos (Fatec) and in the Graduate Program in Administration and Society (UFSCar), where this research was conducted. Planning Advisor at FAI-UFSCar. Research interests include: process management, supply chain management, operations management, production planning and control, quality management, entrepreneurship.

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Published

2025-10-28

How to Cite

BONIHOLI, Gabriela Ishikawa; NIEMEYER, Igor Douglas Rocha; PADILHA, Karina Garcia; ARGOUD, Ana Rita Tiradentes Terra. ANALYSIS AND IMPROVEMENT OF THE CLEANING PROCESS IN A SPORTS CENTER. Revista UFG, Goiânia, v. 25, n. 31, 2025. DOI: 10.5216/revufg.v25.79003. Disponível em: https://revistas.ufg.br/revistaufg/article/view/79003. Acesso em: 5 dec. 2025.

Issue

Vol. 25 (2025): Revista UFG

Section

Artigos

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