The work in emergency: between the pleasure and the suffering

Abstract

The work in the urgency and emergency hospital services can be satisfactory and source of pleasure, but, many times, tiring and source of suffering. This study has as objective to identify the causing factors of pleasure and suffering in the daily day of a team that acts in an emergency service. For such, a qualitative, descriptive, and exploring research was effected and had been used as collection of data techniques of the half-structuralized interview and the systematic comment. The study was carried through between november of 2006 and may of 2007 in an educational hospital located in the south region of Brazil, and in it had participated 17 professionals of health, about 20% of the workers who constitute the team of health of the emergency service. The obtained results point as sources of suffering in the work, the indiscriminate access to the emergency, the high loads of work, and the inadequate physical space. As pleasure sources they had been pointed the possibility to help the users, the possibility to exert the profession in the fullness, the dynamics of the service and the few existence of routines. The study allows to conclude that the workers of the studied emergency, daily live deeply pleasure and suffering in the work, in a dialectic relation that allows them to keep the psychic balance.

Key words: Emergency Service Hospital; Patient care team; Job Satisfaction; Stress, Psychological.