Agressão verbal no trabalho da Enfermagem na área hospitalar

Abstract

A mixed method study in which episodes of violence at work in the form of verbal aggression against nursing professionals in a hospital setting were analyzed. It was conducted with 198 professionals from the nursing team of a hospital in the state of Santa Catarina, who answered an interview and the Survey Questionnaire Workplace Violence in the Health Sector. It was identified that 42.9% of professionals suffered verbal aggression, a type of psychological violence associated with the nurse position (p=0.001), leadership position (p=0.004), white race (p=0.047), higher educational level (p=0.020) and not having a partner (p=0.046). The interviews revealed the trivialization of verbal aggression against nursing and the lack of measures to combat this phenomenon. There was a high incidence of verbal aggression against nursing in the scenario and evidence of trivialization of the phenomenon, which impacts the quality of care before the challenges of establishing a culture of peace and identifying, preventing and treating the problem.