NATIONAL CENTRE OF LYMPHATIC FILARIASIS: ACCREDITATION AND QUALITY ASSURANCE

Abstract

The National Reference Service for filariasis (SRNF), the Center for Research Aggeu Magalhães - FIOCRUZ, develops multi and interdisciplinary activities in control and elimination of lymphatic filariasis. In order to improve the quality of services offered, as well as patient safety, a quality system based on the quality standards proposed by the Joint International Commission (JCI) has been implemented. Given these considerations, the present note aimed to describe the implementation of an ambulatory healthcare program at the SRNF for the granting of certification. Thus, the Ambulatory Healthcare Manual was studied. The process began with a thorough study of the Ambulatory Care Manual. Then followed the preparation of pertinent documentation, enhancing staff awareness and skills, and physically adjusting the facilities and further external evaluation by the team of JCI’s auditors. The quality implementation process showed that the engagement of the institution’s managers and staff was clearly the most important factor for project success, and the initiative to implement the program improved quality and patient safety not only at the SRNF but also the institution to which it belongs.